Safeguards
Your data and system security is vital, and our system safeguards will ensure you never have to worry about downtime. Our system and management process ensures complete security, confidence in maintenance and upgrades procedures, and continuous backups and disaster recovery for your peace of mind.
Tier 3 Data Center
Data Storage
Our data centers are second to none. We utilize the largest publicly traded, carrier-neutral data center provider in the world. Anovys operates in the same facilities as some of the world’s largest financial institutions, content providers, and social media companies. If the data and systems that support your life's work are living in facilities less secure than your social media profile - we would like to help you change that.
Network Connectivity
Network connectivity is provided by multiple Tier 1 ISPs with international presence. We can reach your facility anywhere in the world quickly and, to reduce latency, with a limited number of hops across networks. If one provider experiences technical issues, we route your data through another one - automatically. At your facility we ensure you have at least two connections available utilizing some of the latest Cisco networking tools and technology available, all while keeping a constant focus on your costs and ROI.
Power In Your Business
All power is a minimum of N+1* - including multiple utility feeders from multiple utility generation plants (Power Plants), multiple UPS systems, cooling systems and generators capable of running the entire facility for up to one week without the need to refuel.
Unlike many providers in our industry we own our IP addresses - both IPv4 and IPv6. We run and manage BGP so we ensure our IP addresses are available at any point in time from anywhere across the internet without depending on a third party. Said another way - we don't rely on others to ensure you can connect to us. We are the experts and have said experts available 24x7x365 to make sure it works.
Continuous Backups
We take data backup seriously and continuously backup all data, not just mission-critical data, throughout the day. Our backup system is designed to ensure that once one backup completes, another one starts immediately.
For clients who require custom backups and archives, we offer the option to write data out to tapes and store them in physically separate secure storage facilities or ship them directly to you for guaranteed access to your data. Our backup systems are monitored and checked daily to ensure successful backups. Our online and offline backup systems offer unique protection against viruses and hardware failures. We replicate data across different geographical regions, ensuring that even a large weather event won't affect your ability to access your data or systems.
We understand that data loss can happen to anyone, whether it's an honest mistake or something more sinister. That's why our innovative backup method ensures that no saved data is more than 24 hours old, and critical systems are backed up every 4 hours. In the event of data loss, most data can be returned to its previous state in 60 minutes or less, including entire servers. With our backup system, you can rest assured that your data is safe and secure.
Disaster Recovery
At times, our customers may encounter a true disaster. While no one relishes such situations, we thrive on planning for them. Our track record speaks for itself - we have successfully assisted clients in recovering from minor issues like power outages and equipment damage, as well as major catastrophes like hurricanes and warehouse fires.
We maintain a comprehensive inventory of equipment that is ready to be deployed to your facility, regardless of the location or environmental conditions. Whether you require a simple replacement server or a more complex setup like a temporary cross dock facility with printers, terminals, and phones, we can provide it all - and we can do it today.
We understand that in this industry, any downtime can be disastrous. If you have to shut down to repair or rebuild, your customers may move on before you can reopen. That's why we are committed to keeping you up and running without interruption.
We have established relationships with air carriers that can ship equipment to you on the next available flight. And if that's not fast enough, we will find a solution that is. Day or night, we won't rest until you're back to a level of capability that allows you to service your customers with confidence.
Real-time Monitoring
Rest assured that our network - and yours - is under constant surveillance by the IT industry's leading standard bearer, 24x7x365. With this vigilant monitoring, we are able to proactively maintain your network by addressing performance issues and network bottlenecks before they escalate into outages.
Our expertise in identifying trends and providing strategic planning ensures that you are always ahead of the game. We monitor your network with the same level of scrutiny as our own, and if any issues arise, we will promptly inform you. This is a fundamental service that we offer to all of our clients, because your satisfaction and success are our top priorities.
Maintenance / Upgrades
With Sprout, you no longer have to wait on your software vendor to schedule an upgrade or pay exorbitant fees. All incremental software upgrades are included and implemented automatically.
On a regular schedule you will get a change log that shows what has been added, what has been fixed, and what options are now available to you and your users. All new software releases are thoroughly tested in a lab environment prior to deployment.
We perform network maintenance on a regular schedule, ensuring that all systems are up to date. Our proactive approach minimizes downtime and keeps your systems running smoothly.